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• #Manufacturing production coordinator job description update#

#Manufacturing production coordinator job description update#

Contacts customer by email with update at least once during EMS services.Confirm initial setup of Moisture Mapper has been completed.Verifies Itel information/sample has been submitted.Verifies all required updates have been entered on time.Update PSA, Xactanalysis and any other active programs.Send welcome/introduction email to customer to include pictures of employees and/or subcontractors reporting to the job on initial claim.Contact customer by phone to schedule initial appointment with Estimator ensure the Estimator is notified of the scheduled appointment.Assign Project Manager, Project Super and Estimator under direction of senior management.Completes intake of claim either by phone or from emailed program claim including entering information in PSA.

Participates in and tracks the setup of the initial claim (ESSENTIAL): Make sure notes are updated and communication is occurring on a regular basis.ģ. Talk about the deductible and claims process. Let the customer or potential customer know that we will take care of them. Phones – New Claims – Answer the phone professionally, getting information as needed. Follow Up on claims that are not sold and offer our services. Track claims/projects from call date through job completion notifying Production Manager or Assigned Manager of any delays or discrepancies. Duties include providing administrative assistance to the production team (which includes sales team) for project estimates and program requirements, monitoring emails from adjusters on program claims, assisting in maintaining timely communication with homeowners, building owners and customers and monitoring job flow with regular reporting to management.ġ. The PC should push the jobs in to production and push the sales team. Under the general supervision of the Production Manager or Assigned Manager, the Production Coordinator coordinates projects for all of production from taking claims to tracking claims from call date to final payment on job.